Your privacy matters

Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect information when you use the Qzy mobile application, website, and queue management services. By using Qzy, you agree to the practices described in this Privacy Policy.

1. Introduction

Queue Easy, operated by Manisoft, respects your privacy and is committed to protecting your personal information.

2. Information We Collect

Business Owners and Staff

We may collect the following information:

  • Name and phone number for account registration and login.
  • Business name, address, and business details.
  • Services and queue information.
  • Staff and team member details.
  • Account, subscription, and transaction-related information, where applicable.

Customers

When customers join a queue using a business QR code, we may collect:

  • Name and phone number, if provided or required.
  • Selected business and service details.
  • Token number and queue status.
  • Queue joining time, waiting time, and service-related information.
  • Token cancellation and queue activity information.

Customers can join queues by scanning a QR code without installing the Qzy application.

Technical Information

We may collect certain technical information necessary to operate and maintain our services, such as device information, application logs, and diagnostic information, where applicable.

3. How We Use Your Information

We use collected information to:

  • Create and manage user accounts.
  • Authenticate users through one-time passwords (OTP).
  • Create and manage business profiles, services, and staff.
  • Generate and manage digital queue tokens.
  • Display queue positions, token status, and estimated waiting times.
  • Send queue-related SMS and push notifications.
  • Provide queue history, reports, and analytics.
  • Process subscriptions and payments, where applicable.
  • Maintain, troubleshoot, and improve our services.
  • Respond to support requests and maintain service security.

4. Sharing of Information

We may share relevant information:

  • With the business managing the queue you have joined, so it can provide its services.
  • With authorized business owners and staff to manage queues and customer tokens.
  • With service providers that support our operations, such as hosting, OTP verification, SMS, push notifications, and payment processing.
  • When required by applicable law or necessary to protect our legal rights and the security of our services.

Service providers may process information only as necessary to provide their services and subject to applicable agreements and requirements.

5. Notifications and Communications

  • Qzy may send OTP messages for authentication.
  • Qzy may send SMS or push notifications related to queue status, token updates, and service availability.
  • These communications help customers track their queue and stay informed when their turn is approaching or called.
  • Push notification permissions can be managed through device settings.
  • Disabling notifications may affect the ability to receive timely queue updates.

6. Payments and Subscriptions

  • Qzy may offer free and paid subscription plans for business users.
  • Transactions may be processed through third-party payment providers.
  • Payment information is handled according to the applicable provider's privacy and security practices.
  • Qzy does not intend to store complete payment card details on its own servers.

7. Data Storage and Security

  • We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
  • Information is retained only as long as reasonably necessary to provide our services, fulfill business and operational requirements, resolve disputes, and comply with applicable legal obligations.
  • No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention and Account Deletion

  • We retain personal information for as long as necessary to provide Qzy services and meet applicable legal and operational requirements.
  • Business owners, staff members, and customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal requirements and legitimate business needs.
  • When an account or personal information is deleted, certain records may be retained where required by law or for legitimate purposes, such as resolving disputes and maintaining transaction records.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Ask questions about how your information is processed.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

10. Third-Party Services

  • Qzy may use third-party services to support authentication, notifications, hosting, analytics, and payment processing.
  • These services may process information according to their own privacy policies and applicable terms.
  • Users are encouraged to review the privacy policies of relevant third-party providers.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes to Qzy, our services, or applicable legal requirements.
  • We encourage users to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].